Refund Policy

At Jet's Pizza, we are committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and this Refund Policy outlines your rights and our procedures when something does not meet your expectations. Please read this policy carefully before placing an order through our website at jetspizzas.click.

By placing an order with Jet's Pizza, you agree to the terms described in this Refund Policy. If you have any questions, do not hesitate to contact our customer support team at [email protected].

1. Our Commitment to Quality

Jet's Pizza takes great pride in the quality and freshness of every item we prepare. Every pizza, side dish, and beverage is crafted with care using quality ingredients. However, if your order does not meet the standards you expected — whether due to a preparation error, missing items, or a quality concern — we are here to make it right.

Our refund and exchange procedures are designed to be fair, transparent, and easy to follow, in compliance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and applicable state consumer protection regulations.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• ✅ Your order arrived significantly late beyond the estimated delivery window (more than 45 minutes past the quoted time).
• ✅ You received the wrong item(s) that do not match what was listed on your order confirmation.
• ✅ One or more items were missing from your delivery or pickup order.
• ✅ The food you received was inedible, undercooked, or showed clear signs of spoilage.
• ✅ You experienced a verifiable technical error during checkout that resulted in a duplicate charge or incorrect amount being billed.
• ✅ Your order was confirmed but never prepared or delivered due to a system or operational error on our part.

To be eligible for a refund, the issue must be reported within the timeframes specified in Section 3 below. Refund requests submitted outside of these windows may not be honored at our discretion.

2.1 General Eligibility Requirements

• The order must have been placed directly through jetspizzas.click or via an authorized Jet's Pizza ordering platform.
• You must provide your order confirmation number when submitting a refund request.
• Refund requests must be made in good faith and accurately describe the issue experienced.
• Photographic evidence may be requested for food quality-related refund claims.

3. Timeframes for Refund Requests

Prompt reporting is essential for us to investigate and resolve your concern effectively. Please observe the following timeframes:

4. Non-Refundable Items and Services

Certain items and situations are not eligible for refunds. These include but are not limited to:

• ❌ Orders that were prepared correctly as specified but refused upon delivery without valid cause.
• ❌ Food items that have been substantially consumed (more than half eaten) before a complaint is filed.
• ❌ Customer-made errors in the order such as selecting the wrong size, toppings, or crust type.
• ❌ Dissatisfaction based solely on personal taste preferences when the order was correctly prepared.
• ❌ Delivery delays caused by circumstances beyond our control, including severe weather, traffic incidents, or other force majeure events.
• ❌ Promotional or discounted items that were clearly marked as final sale or non-refundable at the time of ordering.
• ❌ Gift cards or promotional credits purchased or redeemed through our platform.
• ❌ Delivery fees and service charges once an order has been dispatched and delivery has been attempted.

5. How to Request a Refund — Step-by-Step

Follow the steps below to submit a refund request to Jet's Pizza:

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes for the funds to appear in your account depends on your original payment method:

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only certain items in a multi-item order were incorrect, missing, or unsatisfactory, while other items were delivered correctly.
• A food item was partially consumed before a quality issue was identified.
• The delivery arrived late but was eventually received and partially acceptable.
• A promotional discount was applied to the original order, and only the net amount paid is refundable.
• The customer partially contributed to the issue (e.g., provided an incorrect delivery address that caused a significant delay).

The amount of a partial refund will be determined at Jet's Pizza's reasonable discretion, based on the nature and extent of the issue reported. We will always communicate the proposed partial refund amount to you before processing.

8. Exchange Policy

Due to the perishable nature of food products, traditional exchanges (returning a product for a different one) are handled differently than in retail settings. Our exchange policy works as follows:

8.1 Order Replacement

If your order contained incorrect items (wrong pizza type, wrong toppings, or wrong size), Jet's Pizza may, at its discretion, offer to prepare and deliver a replacement order at no additional charge. Replacement orders are subject to the following conditions:

• The replacement request must be made within 2 hours of the original delivery or pickup.
• The original incorrect item(s) do not need to be returned, but photographic evidence of the error is appreciated.
• Replacement orders are subject to current availability and kitchen capacity.
• Only one replacement per order will be offered.

8.2 Store Credit Option

As an alternative to a monetary refund, customers may opt to receive store credit equivalent to the refundable amount. Store credit will be applied directly to your Jet's Pizza account and can be used toward any future order placed at jetspizzas.click. Store credit does not expire and has no cash value.

9. Cancellation Policy

We begin preparing your order very shortly after it is confirmed in our system. For this reason, our cancellation window is limited.

9.1 Order Cancellation Window

• Within 5 minutes of placing the order: You may request a full cancellation and receive a complete refund to your original payment method.
• Between 5 and 15 minutes after placing the order: Cancellation may be possible depending on preparation status. If the order has already been prepared or is in the oven, cancellation may not be possible, and no refund will be issued.
• After 15 minutes: Orders cannot be cancelled as they are typically in final preparation or already dispatched for delivery.

9.2 How to Cancel an Order

To request a cancellation, you must contact our customer support team immediately at [email protected] with your order number and the reason for cancellation. Cancellations cannot be processed through the website after an order has been confirmed. We strongly recommend acting as quickly as possible if you need to cancel.

9.3 Scheduled Orders

For orders scheduled in advance (where available), cancellations must be submitted at least 60 minutes before the scheduled preparation or delivery time to be eligible for a full refund.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or cancellation request, you have the right to escalate the matter through the following process:

10.1 Internal Escalation

You may request that your case be escalated to a senior customer service representative or manager by replying to your refund case email and clearly requesting escalation. Senior staff will review your case independently and respond within 3–5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute charges with your credit card issuer or bank through a formal chargeback process. We encourage you to first exhaust our internal resolution process before initiating a chargeback, as we are committed to resolving valid complaints fairly and promptly. Initiating a chargeback without first contacting us may delay resolution.

10.3 External Agencies

If you believe your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your applicable State Attorney General's Office or state consumer protection agency.

10.4 Governing Law

This Refund Policy is governed by the laws of the United States. Any disputes arising from or related to this policy that cannot be resolved through our internal process shall be subject to the jurisdiction and applicable consumer protection laws of the relevant state in which the transaction occurred.

11. Changes to This Refund Policy

Jet's Pizza reserves the right to modify, update, or revise this Refund Policy at any time. Changes will be posted on our website at jetspizzas.click with an updated effective date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund inquiries, order issues, cancellation requests, or general customer support, please contact us using the information below:

This Refund Policy was last reviewed and updated on April 22, 2026. It applies to all orders placed through jetspizzas.click and authorized Jet's Pizza ordering channels.