Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jetspizzas.click, place an order, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website (jetspizzas.click), any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Jet's Pizza operates as a food service business based in the United States. We provide pizza and related food products through our website and other channels. For any questions or concerns regarding this Privacy Policy or your personal data, you may contact us using the following details:

2. Applicable Legal Framework

As a business operating in the United States, our data practices are governed by applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — applicable to residents of California.
• The Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive practices in commerce, including the misuse of consumer data.
• The CAN-SPAM Act — governing commercial email communications.
• The Children's Online Privacy Protection Act (COPPA) — protecting the privacy of children under the age of 13.
• Other applicable state privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other emerging state-level regulations.

We are committed to complying with all applicable privacy laws and regulations as they apply to our business and the personal information we collect and process.

3. Information We Collect

We collect information about you in a variety of ways in order to provide our food ordering services and improve your overall experience. The categories of information we collect include:

3.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect the following personal details:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (for registered accounts)
• Payment information (credit card number, expiration date, CVV — processed through secure third-party payment processors)
• Order history and preferences
• Dietary preferences or special instructions you voluntarily provide

3.2 Usage and Behavioral Data

When you interact with our website, we automatically collect certain technical and behavioral information, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Items browsed, added to cart, or ordered
• Search queries entered on our website
• Referral URLs (the website that directed you to ours)
• Session duration and frequency of visits

3.3 Device and Technical Information

We also collect information about the device and network you use to access our website:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (e.g., mobile device ID)
• Screen resolution and language settings
• Time zone settings
• Network provider

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your activity on our website. Please refer to Section 9 of this policy for detailed information about our cookie practices. You may also review our dedicated Cookie Policy for more information.

3.5 Communications Data

If you contact us via email, our contact form, or any other channel, we may retain a record of that communication, including any personal information you voluntarily provide within your message. This includes feedback, complaints, and customer service inquiries.

3.6 Location Data

With your consent, we may collect precise or approximate geographic location data in order to facilitate delivery services, identify nearby locations, and personalize your experience. You may disable location sharing through your device settings at any time.

3.7 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (if you interact with our social media pages), marketing partners, analytics providers, and payment processors. We may combine this information with data we have already collected about you.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Order Fulfillment and Service Delivery

• To process and fulfill your food orders
• To send order confirmations, receipts, and delivery status updates
• To manage your account and provide customer support
• To process payments and prevent fraudulent transactions
• To communicate regarding your orders, including modifications or cancellations

4.2 Website Operation and Improvement

• To maintain, operate, and improve our website and services
• To monitor and analyze usage trends and patterns
• To diagnose technical problems and ensure website security
• To personalize your experience, including displaying relevant content and menu items
• To develop new features, products, and services

4.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and discount codes (where you have opted in or where permitted by law)
• To deliver targeted advertising based on your preferences and browsing behavior
• To conduct surveys, contests, or promotional campaigns
• To measure the effectiveness of our marketing campaigns

4.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal processes
• To respond to legal requests, court orders, or government inquiries
• To protect the rights, property, and safety of Jet's Pizza, our customers, and the public
• To investigate and prevent fraud, unauthorized activities, and abuse of our services

4.5 Business Operations

• To conduct internal analytics, auditing, and reporting
• To evaluate or conduct a merger, acquisition, reorganization, or sale of assets
• To enforce our Terms of Service and other agreements

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party vendors and service providers who assist us in operating our website and delivering our services. These include:

• Payment processors — to securely handle credit card and payment transactions
• Delivery partners and logistics providers — to fulfill your food delivery orders
• Email marketing platforms — to send promotional and transactional communications
• Analytics providers — to help us understand how users interact with our website (e.g., Google Analytics)
• Cloud hosting and infrastructure providers — to host and maintain our website and data storage
• Customer support software providers — to manage and respond to customer inquiries
• Fraud prevention services — to detect and prevent fraudulent orders and transactions

All service providers are contractually required to use your information only for the purposes for which it was shared and to maintain appropriate security measures.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government requests. We may also disclose information where we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership, along with your choices regarding your personal information.

5.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We do not store full credit card details on our servers. Payment data is processed by PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. All staff are trained in data privacy practices.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security technologies to protect our servers and network infrastructure.
• Regular Security Assessments: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Data Minimization: We only collect the personal information that is necessary for the purposes described in this policy.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We respect and honor these rights as described below.

7.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal data we have collected about you, the sources from which it was collected, the purposes for which it was used, and the third parties with whom it was shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions (e.g., where we are required to retain data by law or to complete a transaction).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA and CPRA:

• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information, but we will honor all opt-out requests.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (such as financial data, precise geolocation, and health information) to purposes strictly necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, provide a different level of service, or suggest that you will receive a different level of service because you exercised your rights.
• Shine the Light Law: California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes.

7.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: jetspizzas.click

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason within the initial 45-day period. We may need to verify your identity before processing your request to protect your personal information. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7.4 Authorized Agents

You may designate an authorized agent to submit privacy rights requests on your behalf. The authorized agent must provide written permission signed by you, and we may require you to verify your identity directly with us before processing such requests.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our internal data retention and disposal procedures.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver relevant content. This section provides an overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and past actions.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited and whether users experience error messages. This data helps us improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language preference, or region) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

9.3 Managing Cookies

You can control and manage cookies in several ways:

• Through your browser settings — most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites.
• Through our cookie consent banner, which appears when you first visit our website.
• By opting out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out tool.

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18 years old. We do not knowingly collect personal information from minors. If you are under 18, please do not use our Services or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and remove such data.

11. International Data Transfers

Jet's Pizza is a United States-based business, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers may operate in other countries, which means your data could be transferred to, stored in, or processed in a jurisdiction outside of the United States.

Different countries may have different data protection laws than those in your state or country of residence. When we transfer your data internationally, we take appropriate steps to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, including:

• Entering into data processing agreements with third-party providers that include appropriate safeguards for international transfers
• Using service providers that are certified under applicable data transfer frameworks
• Implementing contractual clauses that require the receiving party to protect personal data to the same standard as required by applicable US law

By using our Services, you acknowledge and consent to the transfer of your personal information as described in this section.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not owned or operated by Jet's Pizza. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

The inclusion of any link to a third-party website does not constitute an endorsement by us of that website or its content.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, our website does not respond to DNT signals, as there is no universally accepted standard for how websites should respond to such signals. However, you may manage your tracking preferences through your browser settings and our cookie controls as described in Section 9 of this policy.

14. How to File a Complaint

We are committed to resolving privacy concerns promptly and fairly. If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can attempt to resolve your concern directly.

14.1 Contact Us Directly

Please send your privacy concern or complaint to:

• Email: [email protected]
• Website: jetspizzas.click

We will acknowledge your complaint within 10 business days and aim to provide a full response within 30 days.

14.2 Regulatory Complaints

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal data in a manner inconsistent with applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency in the United States. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-382-4357.
• California Residents — California Privacy Protection Agency (CPPA): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorneys General: Residents of any US state may also file complaints with their state's Attorney General's office, which may have jurisdiction over data privacy violations.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at jetspizzas.click
• Send an email notification to registered users for material changes that significantly affect your rights
• Display a prominent notice on our website for a reasonable period following material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact our privacy team:

We are dedicated to handling your privacy inquiries with care and respect. Our team will respond to all privacy-related communications as promptly as possible, and no later than within the timeframes required by applicable law.